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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up window will open. It offers thorough info about all the operations that you can perform on the given page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich range of tutorial video clips illustrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you searching for, explore our comprehensive FAQ database, which contains questions asked by actual people and offers practical solutions. We periodically update our Frequently Asked Questions section with new Q&A's so as to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, we have a great team of tech support engineers available 24-7-365 and ready to help you with any query. Each trouble ticket you send will be replied to in less than 60 minutes (the average ticket response time is approximately 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 225422

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com